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Frequently Asked Questions for PrintDirectforLess.com

Faq's

  • Terms and Conditions
    • 1. Terms and Conditions
    • 2. Type of Service
    • 3. Customer Communications and Liability
    • 4. Why PrintDirectforLess.com can offer lower prices and faster turn times:
    • 5. Overruns and Underruns:
    • 6. Manage account history, job status, and work in progress:
    • 7. View/Print Invoices:
  • How To Place An Order/Change/Cancel
    • 1. How to place an order:
    • 2. Acceptance of Orders
    • 3. Payment Terms
    • 4. Sales Tax:
    • 5. 2-Color Printing:
    • 6. Custom Quotes:
    • 7. Combining Orders:
    • 8. Making Changes To An Order:
    • 9. Refunds:
    • 10. Canceling an Order:
  • Prepress And Electronic File Submission
    • 1. Does my PDF Proof 100% Guarantee that what I am seeing will print?
    • 2. What type of file formats and software do you accept?
    • 3. What are your bleed requirements for print jobs?
    • 4. Border designs and placement near edges of printed material:
    • 5. Do you offer Design & Creative Services?
    • 6. Corrections & Author's Alterations:
    • 7. Electronic File Integrity and Original Electronic Artwork:
    • 8. CMYK Conversions From PMS & RGB Colors:
    • 9. Preflighting of Electronic Files:
    • 10. Manual Proofs:
    • 11. Auto Proofing:
    • 12. Final Print Orientation:
    • 13. Online PDF proofs will be posted as follows:
    • 14. Turnaround Times:
    • 15. Production Schedules
    • 16. Basic File Prep Instructions:
    • 17. Prep Materials:
    • 18. Ghosting:
  • Color Matching 101
    • 1. Color Accuracy and Matching
    • 2. Online PDF Proofs:
    • 3. Does my PDF Proof 100% Guarantee that what I am seeing will print?
  • Paper & Inks
    • 1. Papers used at PrintDirectforLess.com
    • 2. Environmentally friendly printing inks:
  • Bindery
    • 1. Technical Issues with Folding Gloss Paper:
    • 2. Border designs and placement near edges of printed material
  • Mailing
    • 1. Address Mailing Services
    • 2. Planning your Mailings
    • 3. Mail List Considerations
    • 4. Deduping Service:
    • 5. Postage Rates:
    • 6. Mailing Services:
    • 7. Postage Payment Options:
    • 8. Mailing Lists and Undeliverables:
    • 9. Overs Returned to Customers:
    • 10. Delivery Timelines:
  • Shipping
    • 1. Shipping addresses and P.O. Boxes:
    • 2. Multiple Items on Orders
    • 3. International Shipments
    • 4. Split & Combined Shipments
    • 5. Delivery
    • 6. Shipping Changes:
    • 7. UPS - Rerouting an order:
    • 8. Return Packages:
    • 9. UPS Address Corrections:
  • Specialty Items
    • 1. Shrink Wrapping
    • 2. Drilling:
  • Legalities
    • 1. Product and Price Changes
    • 2. Copyright Release
    • 3. Customer's Property
    • 4. Claims & Liens:
    • 5. Liability:
    • 6. Indemnification
    • 7. Copyrights:
    • 8. Personal or Economic Right
    • 9. Governing Law; Jurisdiction and Venue:
    • 10. Attorneys' Fees:
    • 11. Privacy Policy:
    • 12. Marketing and Promotional Usage:
    • 13. Mailing Obligation:
Terms and Conditions
1. Terms and Conditions
Please read these Terms and Conditions carefully. By creating an account with PrintDirectforLess.com you are agreeing to be bound by the Terms and Conditions below and any statement on all web pages of the PrintDirectforLess.com website. If you do not agree with the Terms and Conditions, DO NOT access the PrintDirectforLess.com website or any of the pages thereof or utilize PrintDirectforLess.com services and information.
When submitting for a "Custom Quote" the purchaser is agreeing to be bound by the Terms and Conditions below as well as any statement on all web pages of the PrintDirectforLess.com website.
2. Type of Service
PrintDirectforLess.com provides high quality, full color printing, and a variety of other graphic-related services to North and South America and Canada.
3. Customer Communications and Liability
Any and all pertinent information that is needed to fulfill a customer's order, from the original placement of the order up until the order has been shipped from our facility must be in writing under the specific order number. All customers have the opportunity to place pertinent information in the Notes/Special Instructions or the Delivery Instructions when placing the order and posting messages during the production process. You can access Messages from the Client Home Screen. The message must be posted to the specific order to which it is related.
PrintDirectforLess.com assumes no responsibility if pertinent information is not placed within the customer's specific order number. ALL CHANGES OR REQUESTS MUST BE IN WRITING WITHIN THE SPECIFIC ORDER NUMBER. Customers do have the opportunity to communicate with our Customer Service Representatives regarding their orders; however PrintDirectforLess.com is not responsible for relaying any communication that is not posted directly to the specific order in writing by the customer. If the information is not documented in the specific order from the customer's account, the information does not exist.
It is the customer's responsibility to place ALL pertinent and vital details in their specific order. PrintDirectforLess.com is only responsible for following the information that is placed in writing to the specific order, since the production process we undertake is solely relying on the information that is provided in the order by the customer. All client orders are made available to view 24/7/365 to communicate with PrintDirectforLess.com about ANYTHING that is pertinent and vital to producing the order to the client's satisfaction. This is the only information that PrintDirectforLess.com is responsible for following and the only information that each and every client can hold us liable to follow.
4. Why PrintDirectforLess.com can offer lower prices and faster turn times:
PrintDirectforLess.com is a gang run, full color printing company. We are able to offer price structures and turnaround times that beat our competition. All orders are combined by "like kind" and then printed on larger full size press sheets, and then final trimmed for each individual order. This process has all clients sharing in the overall fixed costs (platemakeing, make-ready and press time) of running that job, and aids in the steady production process for all orders placed each and every day.
5. Overruns and Underruns:
PrintDirectforLess.com prides itself in shipping more than the client ordered on most occasions. We stand by a standard 5% over or under the quantity ordered as acceptable delivery. The printing industry standard is 10% and will normally charge for anything over the quantity ordered. If we ship those extras, however, the printing cost to you is FREE. If you are doing a direct mailing campaign that demands an exact count, please make a notation in your order in the notes section stating you cannot accept less than your ordered quantity.
6. Manage account history, job status, and work in progress:
All customers have complete access to their entire history and job status through their personal customer administration section of our website. Just click on the Customer Login button on the home page to access your entire account history and what is currently in progress.
7. View/Print Invoices:
All customers are able to print an invoice by logging into their account. This can be done by clicking on "Open Orders" or "Closed Orders" under the Client Menu (panel to the right), then click "View Invoice" under the selected order, and click "Print."
How To Place An Order/Change/Cancel
1. How to place an order:

Log in/Create Account

To begin the ordering process, please log into your account created. If you have not already created an account, you will need to do so prior to placing your order. (Please fill in all the information when creating your account.) We do not sell or release any of the information provided to PrintDirectforLess.com.

Selecting Product(s)

There are 3 different ways you can order specific items; the Products Bar, Custom Quotes or through our Designer. Please keep in mind when placing your order, that if you have multiple designs, each design needs to be its own item. We are not able to break up one quantity into multiple designs. You will not be able to upload any artwork until the order has been paid for and you have received your confirmation number.

Designer

Once you have designed and saved your project in our Designer you can order your item and then select your "Saved Design" instead of uploading a design from your local computer.

Custom Quote

If you have requested a Custom Quote, you can order directly from the quote. When viewing that quote you can check the box to the left of the information. If there is more than one item on the custom quote, be sure to select the ones you are looking for. Once this is completed you can "Add to Cart." If you are ordering just one item you can proceed to check out using existing account. You can add multiple items to your shopping cart. By doing this it will save on the shipping costs as long as all the items are going to the same shipping address. See Check Out Instructions when ready to check out. Please keep in mind you will not be able to upload artwork until you have received your confirmation number.

Products Bar/Product Icon

If you click on the Products bar you will see a drop-down list of the products PrintDirectforLess.com offers. By clicking on the product you will get a description of that item. You can also get this information by selecting one of the product icons as well. It will list your turn time, paper used, document set up information and more. To add the product to your shopping cart you will need to complete the pricing calculator on the right side of the website. Please be sure to fill in all the information. Once you have completed the pricing calculator you can add your item to the cart. If you are ordering just one item you can Check Out Using Existing Account. You can also add more than one item to your order by choosing an item from the products bar or clicking "Continue Shopping". If ordering multiple sets of business cards you can click "Duplicate Item." By selecting "Duplicate Item" it will copy the same item that was just added to the shopping cart. Once you have added the additional items, Check Out Using Existing Account. Please keep in mind you will not be able to upload artwork until you have received your confirmation number at the end of Check Out.

Check Out

In order to upload your artwork you will need to complete the check out process. You can indicate if you would like to be notified via text. The next step is going to be entering your payment information. Payments can be made by credit card or by PayPal. Please fill in all the appropriate information. Remember, if you have a credit card on file and the expiration date has changed, you will need to enter the new verification code along with the new expiration date. If you have a promotion code you would need to enter it. The shipping information must be completed even if you are purchasing Mail Services or wanting to pick up your order. Please be sure not to enter a P.O. box. We ship by UPS and they do not deliver to P.O. boxes. You can also select to have your order split shipped to various locations. There is an additional fee of $10.00 per address after the first address plus the standard UPS charges.We are located in Columbia Station, Ohio; you can opt to pick up your order from our location. If you are not going to pick up your order you must select a shipping method. The UPS map that is shown will advise the approximate time for shipping based on our location.

The next step will be to review your information. Please verify all the entered information. If everything is correct, you can select "I agree to the above terms" and "Place Secure Order." After you have received your confirmation number you will be able to upload your artwork. If your order has been declined, please go back and review your information, then resubmit.

Uploading Artwork

Now that you have received your confirmation number, you can upload your artwork. You can go to your Client Area, you may need to log in again, and either go to Orders and select the order number or on the right hand side of the website you will see a red box that says "I want to:" and select Upload files. This will give you a list of orders that are still open. Click on the order that you see "Uploads are required for #####, CLICK HERE". The website will give you a breakdown of the items orders and the steps that need to be completed. You will see "Upload files here" for each item that requires artwork. Click on this link and it will take you to a new page where you can browse for the needed files. You can upload multiple files for each item if needed. Remember if you have ordered multiple items you will need to upload the appropriate files to the correct items. Do not upload all the files to one item. Also if you have requested Mail Services, do not upload your mail list directly to the order. The mail list must be emailed to maillist@PrintDirectforLess.com. You can upload multiple files for each item if needed. To do this select "Add Field" and you will be given an additional browse field. Most of the products now go through an Auto Proofing System. There is no way to by pass this part of the system unless you opted for a Non Automated Online Proof. Click "I understand the terms above" and "Upload" You will see a progress bar for the uploading and auto proofing. If you have selected a Non-Automated Online proof, you will not get a proof instantly. You will still need to upload your artwork, however our prepress department will manually post that proof. Once they have done this you will get an email that advises you have a proof available. You must approve your artwork before it will go into production.

2. Acceptance of Orders
Acceptance of order is subject to credit card approval or PayPal approval and contingencies such as fire, water, strikes, theft, vandalism, acts of God and other causes beyond the control of PrintDirectforLess.com.
3. Payment Terms
A credit card and PayPal are the accepted methods of payment for the initial orders. PrintDirectforLess.com takes great pride in its method of security and online ordering communication with our clients. Rest assured, your order is 100% secure and your credit card information is safe with our online e-commerce system. All credit cards and PayPal payments will be billed immediately upon order placement.
We will accept checks for the exact amount of postage for a Direct Mail project. In the event of a RETURN CHECK, we will charge your credit card on file for the full amount of postage, a 5% service charge and a $25 return check fee.
4. Sales Tax:
All orders placed by OHIO residents are subject to the sales tax codes of the State of Ohio. If your business, corporation or company is tax exempt, please make sure we receive a copy of your tax exempt certificate with your first order. This certificate can be faxed to 1-800-458-6317. The rate used in Ohio for all internet sales is 8%.
5. 2-Color Printing:
Any RGB graphics and spot colors will be converted to 4-color process.
6. Custom Quotes:
PrintDirectforLess.com can print just about anything that prints on paper. We will be glad to custom quote projects that are not included on our website matrix pricing. Please submit the Custom Quote form and we will provide your custom quote within 24 business hours or less. Any Custom Quote that is not accepted within 30 days may be subject to change. All Custom Quote orders must be placed by the customer through the Quote section of our website and all electronic files submitted by the client will be used as is.

PrintDirectforLess.com will quote based upon the accuracy of the specifications provided. PrintDirectforLess.com reserves the right to re-quote a job at the time of submission if the actual submitted specifications are different from those provided for the initial quote. Those who follow our guidelines can be assured of lightning-fast turnaround and the easiest transaction processing in the industry.
7. Combining Orders:
Due to the production process for each order, we do not allow for orders to be combined for better pricing. When ordering 5,000 each of 2 different postcards, you cannot assume that you are paying the 10,000 piece price. Discounts will come into play when your buying volume patterns increase and you begin to qualify for different levels of discount/broker/reseller status. Each set of artwork MUST be its own item number on your orders.
8. Making Changes To An Order:
ALL changes to an order must be made in writing to the specific order. Any changes that you wish to make AFTER ORDER IS PLACED will be billed a $50 service fee along with any additional cost your changes may incur. If your order has been plated and/or printed, no changes can be made. NO SHIPPING CHANGES WILL BE ALLOWED ON THE DAY YOUR ORDER IS SHIPPING.
9. Refunds:
PrintDirectforLess.com goes through a rigorous process to try and ensure that each and every item that leaves our facility meets certain quality standards. If you receive merchandise that is defective or damaged upon receipt, PrintDirectforLess.com MUST BE NOTIFIED IN WRITING WITHIN 24 HOURS OF DELIVERY. If it is determined that we are at fault, PrintDirectforLess.com will then decide if the order will be picked up by UPS and delivered back to our facility or if the items should be recycled by you. PrintDirectforLess.com will reprint the item and ship it back to you within 48 hours. You will only be charged for the initial order and no additional shipping charges. If you only send back a partial order, we will only reprint the portion returned.
PrintDirectforLess.com CANNOT BE HELD RESPONSIBLE FOR ITEMS THAT WERE DEFECTIVE OR DAMAGED UPON RECEIPT IF WE HAVE NOT BEEN NOTIFIED WITHIN 24 HOURS OF DELIVERY.
Once you have accepted your proof, we cannot offer a refund. Due to the production process, your order is sent to be plated as soon as it is approved. All transactions and approval stages are time stamped and recorded.
10. Canceling an Order:
If you cancel an order before we send you a PDF online proof, your account will be credited less a 5% cancellation fee. (The percentage is based on the total amount of the order.) If you have received a PDF online proof and you cancel your order, your account will be credited less a 5% cancellation fee and $35 per proof fee. Once you have accepted your artwork, we cannot offer a refund. Due to the production process, your order is sent to be plated as soon as it is approved. All transactions and approval stages are time stamped and recorded.
Prepress And Electronic File Submission
1. Does my PDF Proof 100% Guarantee that what I am seeing will print?
YES & NO. The PDF proof that you view is generally guaranteeing how your piece will print. But, when clients use certain features of softwares that force differences once a job gets ripped to plates for printing on press, then PrintDirectforLess.com cannot be held responsible for that change that is undetected by preflight checks through which we take our client electronic files. For instance, if you are working in Adobe InDesign, and you have "Overprint Fill" or "Overprint Stroke" checked for the color of white, then you will view the image as White knocked out of the background. But when the job rips to be plated for a press run, the actual end result will be more of a blend of the color that is under it. EXAMPLE: If you have set in your design the word "FREE" knocked out of a red background to print white, and you have "Overprint Fill" or "Overprint Stroke," the actual end result when ripping the electronic file to be filmed or plated for running on press will be a screen of the color red, thus making it a pinkish color blend and NOT WHITE.

The above example is not viewable on any PDF Proof or a Digital Printed Proof, but only becomes apparent after the fact, and is unavoidable.

So, we suggest that all clients thoroughly understand the ramifications of providing designs to PrintDirectforLess.com, and also understand the ramifications of making choices when using the individual software filters and how that choice can affect FINAL PRINT PRODUCTION OUTCOMES. Although we put client supplied files through a preflight checklist to alert us to the most common mistakes and pitfalls, there is no way to check the above type of client supplied errors, and WE CANNOT BE HELD RESPONSIBLE when this type of situation arises, when final print production does not match the approved PDF Proof. Although the above situations are rare, it does happen, so please take extra effort to understand your software pitfalls.
 
2. What type of file formats and software do you accept?
Please check out our extensive file preparation section for in-depth details on how to save files and what not to do when sending your graphic files to us for print production. We accept all industry used graphic software applications.
3. What are your bleed requirements for print jobs?
We ask that all jobs (regardless whether the artwork actually bleeds or not) to be set up with 1/8" (0.125) bleeds on each side.
4. Border designs and placement near edges of printed material:
With ALL designed material we recommend you leave ¼" (0.25) from all surrounding edges of your printed piece. If you leave less than ¼" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. We are also not responsible for live art being clipped off. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process.
5. Do you offer Design & Creative Services?
ABSOLUTELY! We have a very dynamic creative staff who can bring your ideas and visions to life in full color printing design.  Click  Contact us with your request.
6. Corrections & Author's Alterations:
If a customer desires PrintDirectforLess.com to perform alterations to the original artwork supplied, all such changes will be charged at our current rates. Click Contact us with your request.
7. Electronic File Integrity and Original Electronic Artwork:
It is the customer's responsibility to maintain a copy of the original electronic artwork they supply to PrintDirectforLess.com. PrintDirectforLess.com is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final output. Until PrintDirectforLess.com can evaluate digital input, no claims or promises are made about PrintDirectforLess.com's ability to work with jobs submitted in digital format and no liability is assumed for problems that may arise.

PrintDirectforLess.com will ONLY work on customer's supplied files if authorized to do so, and if the customer agrees to the charges that will be incurred for such alterations.

We keep a copy of the electronic files that we print for a period of 30 days from the date of printing. However, we do not keep a copy of the original files submitted. You should always keep an original file for your own safety, even if you want us to store and archive one for you.
8. CMYK Conversions From PMS & RGB Colors:

PrintDirectforLess.com, by default, converts all PMS (spot colors) & RGB colors that are electronically submitted, to CMYK colors. PrintDirectforLess.com is NOT responsible for notifying the client who submitted the electronic artwork of this change before converting from PMS or RGB to CMYK colors, and we will also not be responsible for the final color conversion.  It is assumed that when clients submit electronic files for print production in PMS or RGB colors, that they will expect the final print product to be produced in CMYK colors. PrintDirectforLess.com will NOT convert CMYK to PMS or RGB colors under any circumstance.

9. Preflighting of Electronic Files:
Our ability to offer fast turnaround times and affordable prices are predicated on the ability of our clients to properly submit to us correctly preflighted electronic files for full color CMYK printing. Every one of our clients benefit with a faster turnaround and affordable pricing when our preflight guidelines are adhered to. We are the first online full color printing company to offer this type of preflighting diagnostic software. If your files cannot go through the automated proofing system due to a design issue, you will be charged a $5 fee for a non-automated proof.
10. Manual Proofs:
Digital Epson proofs are designed for viewing content, and pleasing color. They are produced on proofing paper (NOT on the paper used to print your approved job) and are NOT exact color representation. Actual print color may vary from this digital proof. Due to different paper stocks and the nature of gang run printing, we cannot guarantee exact color matching to this proof. You can expect a pleasing color representation and we can assure you that our technicians strive to get as close to the manual proof as can be achieved using industry standards.

If you request a Manual Proof there is a $50 fee which includes your overnight shipping charges ( UPS Next Day Air).
11. Auto Proofing:
Auto proofing is our preferred method of file submission. After placing your order you can upload your files to our autoproofer. Within a few minutes we will preflight your files and post a proof for you to review and then approve or decline. You may also receive a failure report that will explain what needs to be changed with your file. You will then be able to resubmit a corrected file.

If you are unable to figure out what the error is, you can have us manually preflight your file. There is a small fee of $5 per proof for this service. You can also contact Customer Service with any questions that you may have.

After approval all files are quickly viewed by our prepress department. They have the responsibility to reject your file if they see something wrong. You will be notified by email of the problem so please read all emails you receive from us.
12. Final Print Orientation:
When clients submit files on a 2-sided job, we will print the "viewing" orientation that is supplied to us using a "Head to Head" orientation (or "Top to Top").  When online PDF proofs are viewed and approved by clients they are shown in an orientation that shows "Head to Head" (or "Top to Top"). This refers specifically to the way you view/read the side you are looking at, and then the other side is the same "Head" or "Top" orientation when it backs up. If you desire something other then "Head to Head" or "Top to Top" orientation please make the notation in the order. Another way to understand "Head to Head" or "Top to Top" is that when looking at the printed piece the "Head" or "Top" front of the page backs up to the "Head" or "Top" of the back side of the page. Please make sure that you review this backup orientation before you approve your proof. We cannot be held responsible for jobs that back up incorrectly once you approve your proof using the Industry Standard back up orientation of "Head to Head" or "Top to Top." We recommend that you make printed copies to review your proofs.
13. Online PDF proofs will be posted as follows:
Orders with properly supplied print-ready electronic files received before 5:00pm Eastern Standard Time (EST) will have a PDF Proof Posted by 9:30am the next business day. We must have confirmation (Proof Approval) by 1:00pm (11:00am for some products) that same day in order to process your order for production and delivery dates to be met. If you do not approve your online PDF proof by by 1:00pm (11:00am for some products) then production schedules will add an additional day, thus delaying your shipment by an extra day. (If you approve your proof at 2:pm on Monday your one day turn order will not ship until Wednesday.)
14. Turnaround Times:

After your order has been placed, you will be asked to log-in to your account and upload your print files to us. Because we follow a strict production and press schedule the turnaround times are completely dependent upon your review and acceptance of your on-line PDF proof as outlined below:  

Orders placed and electronic files uploaded by 5:00 p.m. EST.

PDF on-line Proof sent for your review by no later than 9:30 a.m. EST the following morning.

Client accepts PDF on-line Proof by the product approval cut off time 1:00 p.m. EST same day it is posted. The only exception is a Same Day Digital Product which has a cut off time of 10:00 am EST.

Order ships 24 hours, 48 Hours, etc. after you approve your PDF on-line Proof. All turnaround times including 24 - 48 hours are based on normal business days, Monday through Friday and excludes holidays.

To determine your product's turnaround time, please go to that specific product's page and look for the "TURNAROUND TIMES" listing, below the pricing matrix.

Any job that requires bindery services such as nonstandard folding, scoring, and/or perfing, adds additional days to the turnaround times. If your order contains Mailing Services, your order will take an additional 2-3 days on average. Larger than average quantities or orders with special bindery processes such as tabbing, etc., may take additional days. Call for further details if in doubt.

Standard Business Cards:

1 business day on quantities up to 25,000

You Choose: 1 Day, 2-3 Day, 3-4 Day on quantities above 25,000 Trading/Sports Cards

2-3 business days on most quantities

Bifold Business Cards:

5-7 business days on most quantities

Standard Postcards/Rack Cards: (Approval time is 1:00 pm EST)

1 business day on quantities up to 20,000
2 business days on quantities 22,500 to 50,000
3 business days on quantities 60,000 to 100,000
For quantities above 100,000 please submit a custom quote.

Jumbo Cards:

You Choose: 1-Day, 3-Day, 5-Day

For quantities above 100,000 please submit a custom quote.

Scoring and Folding adds 1-2 Business Days

Flyers & Brochures: (Approval time is 1:00 pm EST)
1 business day on quantities up to 2,500
2 business day on quantities 3,000 to 15,000
3 business day on quantities 20,000 to 40,000
You Choose: 1-Day, 2-Day, 3-Day, 5 Day on quantities 45,000 to 100,000
Folding can add additional time (specialty fold 2- 3 business days) see specific product page for details
For quantities above 100,000 please submit a custom quote.

Pocket Folders: (Approval time is 1:00 pm EST)
1 business day on 50 to 1,000
2 business day on 1,500 to 2,500
3 business day on 3,000 to 5,000
4 business day on 7,500 to 15,000
5 business day on 20,000 to 30,000
7 business day on 40,000 to 50,000
For quantities above 50,000 please submit a custom quote.

8.5"x11" and 8.5"x5.5" Finished Size Catalogs:
You Choose: 1-Day, 2-3 Day, 4-5 Day, 6-7-Day
For quantities above the highest quantity displayed, please submit a custom quote.

Posters:
You Choose: 1-Day, 2-Day, 3-Day

Folding adds additional time (regular fold 1 business day; specialty fold 3 business days)-see specific product page for details.

Door Hangers:
3-4 business days on 500 to 40,000
5 business days on 50,000 to 70,000
6 business days on 80,000 to 100,000

Rolodex Postcards:
4"x6" - 5-7 business days
8.5"x5.5" - 6-8 business days

Rolodex Cards:
5-7 business days on all quantities

Table Tents:
5-7 business days - up to 20,000
8-9 business days - 25,000 to 40,000
10-11 business days - 45,000 to 60,000
12-13 business days - 65,000 to 80,000
For quantities over 80,000 please call.

CD Jackets:
5-7 business days on 500 to 100,000
For quantities over 100,000 please submit a custom quote.

CD Inserts & Traycards:
5-7 business days on 500 to 100,000
For quantities over 100,000 please submit a custom quote.

Note Pads:
5-7 business days on all sizes & quantities

Event Tickets:
2-3 business days on 250 to 5,000
4-5 business days on 7,500 to 100,000

Numbering will add an additional 2-4 business days depending on quantity.

Scratch-Offs:
5-7 business days on all quantities

Letterhead:
1 business day on 1,000
2 business days on 1,001 to 2,500 
3 business days on 2,501 to 5,000
4 business days on 5,001 to 10,000

#10 Envelopes:
1 business day on 1,000
2 business days on 1,001 to 2,500
3 business days on 2,501 to 5,000
4 business days on 5,001 to 10,000

7 business days on any quantity over 10,000

Printing on flap adds an additional 1-2 business days

Banners:
1 business day for 1 to 5 banners
2 business day for 6 to 10 banners
3 business day for 11 to 15
For quantities over 15 please call for turn time.

Mailing Services:
This service will add 1-3 business days for addressing
The post office delivery time is not included
Standard Delivery 3-10 business days
First Class Deliver 2-3 business days

Custom Quotes:
Turn times for Custom Quotes are included in the quote. They do not fall under the standard turn time. Please check your quote for the turnaround time.

15. Production Schedules
Production schedules will be established and followed by both the customer and PrintDirectforLess.com. In the event that the customer does not adhere to the production schedules, delivery dates will be subject to renegotiation. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other causes beyond the control of PrintDirectforLess.com. In such cases schedules will be extended by an amount of time equal to the delay incurred.
16. Basic File Prep Instructions:
  • We prefer Press-Ready or PDF-X1a:2001 PDF's
  • PDF's must have .125" bleeds on all sides
  • If you cannot send PDF's, 300dpi (minimum) TIF files are preferred. Same bleed specifications apply.
  • We do not accept Microsoft Word, Powerpoint files, or CorelDraw files.
  • Convert all spot colors and RGB files to process CMYK. If this does not take place before uploading, it will be done automatically. Warnings for color conversions may be issued after proofing stage. We are not responsible for the final color conversion, and all proofs should be checked upon a warning indication.
  • Flatten transparency effects
  • The preferred Rich Black mix is 50C-50M-30Y-100K. Do not use 100% of all 4 colors (Registration) as the ink will not dry properly and you may get smudging on your final product.
  • For pieces requiring Folding or Die-cutting, refer to the Templates section on our website. If one is not available for your particular product, send an email to support@printdirectforless.com with the specifics and we will send you one.
17. Prep Materials:
All items supplied by the customer such as flash drives, DVD's, CD's and all other items supplied to PrintDirectforLess.com remain the exclusive property of PrintDirectforLess.com. We do not return any form of artwork unless you specifically request this at the time of your order. Clients are responsible for all shipment costs associated with artwork that needs to be returned.
18. Ghosting:
Ghosting can occur when heavy or dense amounts of ink are printed in one area. This will affect the ink density of another area resulting in unwanted images. PrintDirectforLess.com assumes no responsibility for ghosting caused by heavy ink coverage or abrupt changes in ink densities called for in the design and layout of a print job.
Color Matching 101
1. Color Accuracy and Matching
PrintDirectforLess.com is a GANG RUN printer. This means that jobs are printed on a large sheet with many other jobs of similar paper and quantity aesthetics. We will go to great lengths to match your colors as close as possible to transparencies, photos, or supplied electronic digital layouts that you supply. We view CMYK printed color by NAPL standards under a 5000K light source on press, but because of the limitations in the gang run printing process such as the ink needs of other images placed on the same press sheet, we cannot guarantee to match color and density exactly, but print to very pleasing color standards.

We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Our GANG RUN printing process is highly specialized using highly skilled craftsmen and state-of-the-art equipment to ensure quality is at its finest. Should you require a much closer color match to photos or color proof, we strongly recommend you submit your order as a custom quote, so we can print your job individually on its own press sheet, giving it a better chance to result in the exact CMYK colors you are requiring. Submitting a custom job will cost more money (up to 100% more) and also take a longer turnaround.
2. Online PDF Proofs:
Online PDF proofs viewed by the customer on a computer monitor use a color space called RGB, which stands for red, green, blue.  These are the primary colors of light used to display color images on your monitor. Offset printing presses produce full color images using a four color ink process called CMYK, which stands for Cyan (blue), Magenta (red) Yellow and Black.

PrintDirectforLess.com prints to a pleasing color standard through the use of standard ink densities. While RGB color may look good on a computer screen or desktop printer, it may not produce the results desired when printed on an offset printing press. This is due to the wide variations in color spaces, technologies and calibrations of different displays and print devices.
3. Does my PDF Proof 100% Guarantee that what I am seeing will print?
YES & NO? The PDF proof that you view is generally guaranteeing what is going to print. But, when clients use certain features of software that force different things to happen once a job gets ripped to plates for printing on press, then PrintDirectforLess.com cannot be held responsible for that change that is undetected by preflight checks that we take our client electronic files through. For instance, if you are working in Adobe InDesign, and you have "Overprint Fill" or "Overprint Stroke" checked for the color of white, then you will view the image as White knocked out of the background. But when the job RIPS to be plated for a Press run, the actual end result will be more of a blend of the color that is under it. EXAMPLE: If you have set in your design the word "FREE" knocked out of a red background to print white, and you have "Overprint Fill" or "Overprint Stroke," the actual end result when RIPPING the electronic file to be filmed or plated for running on press will be a screen of the color Red, thus making it a pinkish color blend and NOT WHITE.

The above example is not viewable on any PDF Proof or a Digital Printed Proof, but only becomes apparent after the fact, and is unavoidable.

So, we suggest that all clients thoroughly understand the ramifications of providing designs to PrintDirectforLess.com, and also understand the ramifications of making choices when using the individual software filters and how that choice can affect FINAL PRINT PRODUCTION OUTCOMES. Although we put client supplied files through a preflight checklist to alert us to the most common mistakes and pitfalls, there is no way to check the above type of client supplied errors, and WE CANNOT BE HELD RESPONSIBLE when this type of situation arises, when final print production does not match the approved PDF Proof. Although the above situations are rare, it does happen, so please take extra effort to understand your software pitfalls.
 
Paper & Inks
1. Papers used at PrintDirectforLess.com
12pt Premium White Gloss Cover Stock: At PrintDirectforLess.com our 12 pt White Gloss Cover house stock comes from domestic paper mills. Check our full product line printed on 12 pt Premium White Gloss Cover Stock (Standard Postcards, Jumbo Postcards, Business Cards, Door Hangers, Table Tents and 4/4 Pocket Folders). This stock is coated on 2 sides.

100# Premium White Gloss Text: The house stock we use at PrintDirectforLess.com for all catalogs, brochures, sell sheets and posters is coated on 2 sides for superior ink holdout and high gloss finish, giving consistent color from side to side.This premium weight sheet is durable, rugged and ideal for mailings and daily usage.
2. Environmentally friendly printing inks:
At PrintDirectforLess.com we use environmentally friendly inks that have Agri-based properties and are formulated with no less than 20% soybean oil, and 30% AGRI oil, which reduce VOC content. These inks are specially formulated for our 24 hour production process.
Bindery
1. Technical Issues with Folding Gloss Paper:

PROPERTIES OF GLOSS PAPER AND TECHNICAL ISSUES WITH FOLDING GLOSS PAPER - "CRACKING"

All Gloss papers are manufactured using coating on both sides of an uncoated piece of paper. This is what gives its surface a gloss look. When your job requires folding please be aware that anytime Gloss paper is folded, there is a slight "cracking" appearance that takes place on the fold line because of a breakthrough in the integrity of the coating on the fold line. This is standard in the industry and unavoidable. The cracking appears more readily and visibly in areas that fold over darker colors.  However, if your folding goes through the white paper areas you will not notice this at all as white does not tend to show this slight "cracking" on a fold line. The only folding option for 14pt is one fold (bifold), otherwise a custom quote is required.

If minimizing "cracking" on your fold is extremely critical, we highly recommend that we SCORE on the fold line before folding and then fold the job on the applied score. If you are at all concerned about slight white "cracking" on the fold of your job, please notify us and we will look at your artwork and advise whether or not scoring should be added. Adding a SCORE before folding softens the blow to the sheet of paper thus helping minimize cracking. We can never guarantee zero "cracking," but scoring will minimize this issue. We have found that less than 1% of our customers choose to score their fold jobs on Gloss paper, as the minimal "cracking" is completely acceptable.

 

2. Border designs and placement near edges of printed material
With ALL designed material we recommend leaving "¼" (0.25) from all surrounding edges of your printed piece. If you leave less than "¼" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. We are also not responsible for live art being clipped off. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process.
Mailing
1. Address Mailing Services
Our address mailing services turn time, as noted on the Mailing Services section of our website, is 1-3 business days AFTER the order has completed the printing and bindery processes. Due to increasingly tightening requirements by the post office on bulk mail hours of acceptance, there may be more mailing services orders that require two days for addressing rather than one. Also, orders over 15,000 pieces will require an additional day per 10,000 pieces beyond the 15,000 threshold.
2. Planning your Mailings
We strongly recommend that you plan your mailings accordingly to avoid the disappointment of mailing delays. This means that you should allow the selected print turn business days after your 11 AM EST proof approval date (or proof waiving date) for printing, plus an extra 1-3 business days for specialty (non-standard) folding if applicable, 1-2 additional business days each for perfing, scoring or extra wafer seals if applicable, and 1-2 business days for addressing up to 15,000 pieces (and 1 day per additional 10,000 pieces beyond the first 15,000). If you have specific deadlines to meet, you should call to discuss the efficacy of that deadline in advance of ordering to make sure it can happen. It is also advisable to mention those deadlines in the "order notes" when placing your order. Please note that we do not address mailings until after payment is received. Any overs (extra, unaddressed printed pieces) are shipped within a few days after the mailing goes out. If you need them sooner than that, you must specify to us via posted message to send them upon printing/bindery completion. You will then assume the risk of a delayed mailing should too many pieces get damaged during addressing (there is little chance, but it could happen). We prefer to hold overs so that they can be used in such an emergency, thus avoiding mailing delays should they not be available for backup purposes.

Regarding post office delivery time frames, the delivery guideline is 2-3 business days for First Class Mail Delivery (not including weekends or holidays). For Presort Standard Mail Delivery, USPS guideline is 3-10 business days. The post office does not guarantee delivery time frames, so it is advisable on time sensitive mailings to allow an additional day or two for delivery.
3. Mail List Considerations
To avoid unnecessary delays, please upload your mailing list directly to the order (in xls or csv format, with field titles). Please specify the fields that you wish to include in addressing if you do not want every field on your database included (there may be additional charges for additional fields beyond name, title, business, street address, city, state, zip). We will process your list through the postal software and will email you a CASS certified postal statement generally within 1 business day of receiving the list. If you selected the option to provide your own list, please be aware that the Post Office requires proof of up-to-date addresses, so please forward that documentation with your list. If such documentation is not available, you should consider having us add a "slug" for alternative addressing purposes, bypassing the Post Office's move/update regulations (examples: "Or Current Resident", "Or Current Occupant", " The Homeowner at", etc.). This allows the Post Office to deliver to the address rather than the addressee.

A final alternative for meeting the postal regulation is to have us update the list for you (otherwise known as NCOA processing). There is a $25 flat fee, and we email you an updated copy of your list with current addresses. We go back 48 months to identify and update addresses against the Post Office's National Change of Address database.
4. Deduping Service:
If you have selected deduping (review and elimination of duplicate records), please post a message to advise us as to the degree of deduping desired. We can dedupe on the following levels:

1) Basic Address - one mailing goes out per address;

2) Last Name - multiple pieces can go to a given address if last names are different ; or

3) Full Name - only eliminates identically duplicate records.
5. Postage Rates:
To qualify for discounted mail rates, the Post Office requires a minimum number of pieces by class:

First class: 500 piece minimum

Standard: 200 piece minimum

We cannot determine exact postage costs until we process your mail list through our postage software, which is generally done within 1 business day of receiving your list. Approximate costs can be found in the Mailing Services area of our website http://www.PrintDirectforLess.com/address-mailing-services Please be aware that postage costs can vary on specialty products such as vertical cards and catalogs.

For more information on postage costs you may visit the USPS website: http://pe.usps.com/text/dmm300/Notice123.htm#_c096.

For additional information on Mailing Services, you may visit the Mailing Services section of our website at: http://www.PrintDirectforLess.com/address-mailing-services Thank you for your cooperation in helping us ensure that your direct mail projects are implemented on a smooth and timely basis!
6. Mailing Services:

CLIENT SUPPLIED DATABASE FILES & PrintDirectforLess.com "STANDARD" SERVICES AGREEMENT

Our posted pricing for "Address Mailing Services" includes as "STANDARD": inkjet addressing the fields that represent the business name and/or the recipients first and last name, street address, city, state and zip code only.

Because we receive many types and kinds of database files from many sources to use for inkjet addressing mailers that contain additional data fields that are not being used for inkjet addressing, YOU MUST ADVISE IN YOUR ORDER INSTRUCTIONS TO HAVE OTHER SPECIFIC ADDITIONAL FIELDS INKJET ADDRESSED OUTSIDE OF THE ITEMS WE LIST ABOVE AS "STANDARD," IF REQUIRED FOR YOUR MAILING. PrintDirectforLess.com is not responsible for fields provided in a client supplied address data file that fall outside of our STANDARD fields to be inkjet addressed, UNLESS SPECIFICALLY ADVISED TO DO SO IN THE CLIENT'S ORDER AT THE TIME THE ORDER IS PLACED.

LIMITATIONS OF LIABILITY FOR MAILING SERVICES:

OUR LIABILITY FOR ANY ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES HEREUNDER IS EXPRESSLY LIMITED TO THE VALUE OF WORK PERFORMED. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO ANY CUSTOMER FOR SAID CUSTOMER'S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE, OR OTHER CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF ANY ERROR, MISTAKE, OR FAILURE OF US TO PERFORM SERVICES.

The chargeable items listed (but not limited to) below are not included in prices quoted unless specifically stated:

  • The packing and handling of overages will be billed at current rate plus materials and freight charges.
  • Storage charges on material held more than 30 days after job completion will be billed at current rate per skid or cubic foot of space used on a monthly basis. Any materials requiring storage for a period of 90 days or longer are subject to long-term storage charges.
  • If an additional setup is required to complete the job due to multiple drops, or shortages of materials or data by the customer, there will be additional charges, based on job requirements.
  • Pick-up and/or delivery to or from our plant will be billed at the current rates.

POSTAGE PAYMENTS:

To allow sufficient time for deposit with the U.S. Postal Service when using our mailing permit number, we require that all bank checks, money orders and wire transfer payments to cover postage be in our possession 3 business days before your mail date. Please be aware that there is a $20 processing fee for wire transfers.  We also accept credit card payments with a 5% handling charge on transactions. If a postage payment is not received, we cannot advance the postage required, and the U.S. Postal Service will not accept your mail. UNDER ABSOLUTELY NO CIRCUMSTANCES WILL POSTAGE BE REFUNDED FOR ANY REASON ONCE A JOB HAS BEEN MAILED BY THE U.S. POST OFFICE.

MULTIPLE DROPS:

Our posted pricing for "Address Mailing Services" includes mailing all pieces as 1 drop. We can accommodate multiple drops, but you will incur a $50 fee for each drop after the first, due to additional processing and paperwork. If the additional drops require storage beyond 2 months from the date of your order, you will incur a monthly storage fee based on product type and quantity. There is a minimum storage fee of $25/month.

ADDRESSING ONLY:

Should you wish for us to address your order and ship it back to you for mailing, we do offer that service. We can re-box your addressed pieces to maintain proper postal sort. There is a re-boxing fee of $10/box for this service. Appropriate UPS charges would also apply. You can also schedule pick up of your trayed, addressed pieces. Our pick up hours are Monday - Friday, 8:00 AM to 4:30 PM. Note: PrintDirectforLess.com is not responsible for any additional postage charges incurred when you choose to mail your addressed pieces from your own post office.

NCOA OPTION:

When choosing the NCOA (National Change of Address) option through our website, you are agreeing to allow us to create an account through our mailing software and have a Processing Acknowledgement Form (PAF) on hand for one (1) year.

7. Postage Payment Options:
When paying by check please be sure that the check is received a minimum of 3 business days before your desired mailing date. All checks for postage must be made payable to PrintDirectforLess.com.
Paying with tender such as Cashiers Check, Money Order, Certified Check, Credit Card, PayPal or Wire Transfer may incur a minimal fee; however this will not delay processing by your requested mailing date. The fee for a wire transfer is $20.00. There is a 5% handling fee for all credit card and PayPal transactions.
8. Mailing Lists and Undeliverables:
Clients who purchase a mailing list through us can expect to receive a very credible mailing list. We will replenish any records above a 10% return. In other words, if you have a mailing that has more than 10% returned as undeliverable, we will supply you with just as many new records to make up for that amount, FREE OF CHARGE. From our experience, however, it is rare to have above 5-10% undeliverable using our mail list databases. Most other database providers will not provide replacement records until there is a 20% proven undeliverable scenario.
We are not held responsible for any other portion of the costs such as printing, postage, address mailing services or design when a claim is made regarding undeliverables above 10%. We can, however, replace the amount of records above 10% FREE OF CHARGE. Should this experience arise, we will also discount the PRINTING (ONLY) COST by 25% to ease the financial burden of having to resend the desired amount of pieces.
9. Overs Returned to Customers:
Any unmailed overs shipped to you will have our preprinted indicia, which is not valid outside of our area. If you wish to mail them out YOU MUST PLACE A STAMP OVER OUR INDICIA.  Please guard them from the public, as PrintDirectforLess.com is not responsible for postage charges on these cards if mailed out without stamps.
10. Delivery Timelines:
  • Presort First Class - 1-3 days delivery (business days Monday-Friday)
  • Standard Presort/Bulk - 3-10 days delivery (business days Monday-Friday)
Once a job is delivered to the USPS, this completes our responsibility and completely fulfills our contractual obligation with your order. Please review the USPS delivery schedules above for the difference between sending your mailing First Class or Standard Presort/Bulk, with regard to your budget and deadline parameters.
PrintDirectforLess.com is in no way liable for your mailing once it leaves our hands. The final destination delivery becomes the responsibility of the USPS. If the final destination delivery of your "Direct Mail Campaign" is TIME SENSITIVE, we strongly recommend that you send your mailing FIRST CLASS.
It is very important that you plan ahead and understand the entire Direct Mail Process from design on the front end, to the USPS Delivery timelines at the back end, and everything in between. If you need help in this planning process, please contact our Mailing Department at 800-301-8870 for help.
Shipping
1. Shipping addresses and P.O. Boxes:
PrintDirectforLess.com does not ship to P.O. boxes. If you place a P.O. box in your shipping information we will notify you and this may delay shipping of your order.
2. Multiple Items on Orders
Please keep in mind that when you are placing multiple items on one order, the ENTIRE order will ship together when the final item is completed. Example: If you order business cards and letterhead, the business cards would not ship until the letterhead is complete. The business cards generally have a 1 business day print turn time; the letterhead has a 7-10 business day print turn time. Your business cards will print in the 1 day turn.  However, we will hold them until the letterhead is completed. If you would like to have the individual items shipped separately when each is completed, we require a request in writing and you will incur additional shipping charges.
3. International Shipments
We do our best to accommodate shipping to foreign countries, but please be aware that your shipping cost may vary significantly from the standard US-UPS shipping rates posted on our website. You may wish to call in prior to placing your order to arrange the most cost effective method to ship your product. We cannot be responsible for international shipments once we release them to the carrier. Once an order is in transit, issues involving the carrier and/or additional custom charges at the border are the CUSTOMER'S RESPONSIBILITY.
PrintDirectforLess.com cannot ship international packages blind. They must show PrintDirectforLess.com as the shipper.
4. Split & Combined Shipments
There will be a charge of $10 per ADDITIONAL ADDRESS along with the UPS shipping charges on orders that are shipping to more than one address. The $10 fee will not be charged on the first shipping address but will be charged on all additional shipping addresses. For multiple, separately placed orders that are subsequently requested to ship together, there will be a $5 service charge for each combined order to cover the additional manual processing required.
5. Delivery
Unless otherwise specified, the price quoted is a single shipment, without storage, and F.O.B. (Freight On Board). Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, PrintDirectforLess.com will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to PrintDirectforLess.com or from the customer's supplier to PrintDirectforLess.com, are not included in quotations unless specified. The Title (Invoice) for finished work passes to the customer upon delivery to the carrier at shipping point, or upon mailing of invoices for the finished work or its segments, whichever occurs first.

Ship dates are established from the time PrintDirectforLess.com receives proof approval.

For Will Call/Pick Up orders, please note our pick up hours are Monday - Friday, 8:00 AM to 4:00 PM EST.
6. Shipping Changes:
If you do need to make changes, they must be in writing to the shipping department. Once the proof has been accepted there will be a $25 fee for any changes made, IF IT IS EVEN POSSIBLE to make the change.
7. UPS - Rerouting an order:
If you want to reroute an order after it has been picked up by UPS, they charge an $18 fee per box to reroute the order, IF IT IS EVEN POSSIBLE, plus any extra shipping costs per address (city, state, etc).
8. Return Packages:
Any packages returned to us due to a wrong "ship to" address provided, customer will be notified. All extra charges of returns and reshipping are the CUSTOMER'S RESPONSIBILITY. UPS charges $16 per box to correct the address and attempt re-delivery.
9. UPS Address Corrections:
If the information in the Ship To Address is incomplete or incorrect and it is necessary for UPS to make the correction they will charge an additional fee for which the customer will be responsible.
Specialty Items
1. Shrink Wrapping
Shrink wrapping card stock in packages of 50 or more - $0.55/pack
Shrink wrapping text stock in packages of 250 or less (need a chipboard) - $0.65/pack
2. Drilling:
Set up charge - $20.00

Drilling charge (1/8") - $10.00 per finished 1000 pieces
Legalities
1. Product and Price Changes
PrintDirectforLess.com reserves the right to modify its product offering and pricing structures without notice.
2. Copyright Release
With the use of the PrintDirectforLess.com website and our custom on-line print ordering services, the Customer agrees and acknowledges that the Customer is the legal owner and/or licensee of ALL submitted artwork to PrintDirectforLess.com. The customer also relinquishes PrintDirectforLess.com of any legal liability related to copyright violation and/or infringement. The customer assumes sole responsibility and liability of ALL forms of submitted artwork to PrintDirectforLess.com.
3. Customer's Property
PrintDirectforLess.com will only maintain fire and extended coverage on property belonging to the customer while the property is in the possession of PrintDirectforLess.com. PrintDirectforLess.com's liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing and if the premium is prepaid to PrintDirectforLess.com.
4. Claims & Liens:
CLAIMS FOR DEFECTS, DAMAGES, OR SHORTAGES MUST BE MADE BY THE CUSTOMER IN WRITING NO LATER THAN 24 HOURS AFTER DELIVERY RECEIPT. If no such claim is made prior to this 24 hours, PrintDirectforLess.com and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that the provider's performance has fully satisfied all terms, conditions, and specifications. The provider's liability will be limited to the quoted selling price of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, PrintDirectforLess.com has the right to hold and place a lien on all customer property in the possession of PrintDirectforLess.com. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
5. Liability:
Disclaimer of Express Warranties: PrintDirectforLess.com warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of work. They are not intended to represent the actual work performed. Disclaimer of Implied Warranties: PrintDirectforLess.com warrants only that the work conform to the description contained in the purchase order. PrintDirectforLess.com's maximum liability, whether by negligence, contracts, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstance will PrintDirectforLess.com be liable for specific, individual, or consequential damages.

If you find some type of production error or manufacturing defect in the items you received from PrintDirectforLess.com, we will gladly replace this item at NO CHARGE. PrintDirectforLess.com will issue a return authorization number for the products in question.  We must receive the entire quantity that we shipped to you in order to give you a reprint. Original shipping charges are not refundable since we pay for all returns and shipments on replacement products. Please be reminded: ALL CLAIMS MUST BE INITIATED WITHIN 24 HOURS AFTER DELIVERY RECEIPT. Otherwise, the delivery is deemed an acceptable delivery and PrintDirectforLess.com is no longer liable for manufacturing defects. PrintDirectforLess.com WILL ASSUME NO RESPONSIBILITY FOR ANY ERRORS OR DESIGN FLAWS APPROVED BY THE CUSTOMER ON THEIR PROOF.
6. Indemnification
The customer agrees to protect PrintDirectforLess.com from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold PrintDirectforLess.com harmless and safe, indemnify, and otherwise defend her/him against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.
7. Copyrights:
The Customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold PrintDirectforLess.com harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
8. Personal or Economic Right
The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. The customer will, at the customer's sole expense, promptly and thoroughly defend PrintDirectforLess.com in all legal actions on these grounds as long as PrintDirectforLess.com:
  • Promptly notifies the customer of all legal action; and
  • Gives the customer reasonable time to undertake and conduct a defense.
PrintDirectforLess.com reserves the right to use her/his sole discretion in refusing to print anything she or he deems illegal, libelous, scandalous, improper, or infringing upon copyright law.
PrintDirectforLess.com refuses to print or promote any form of pornographic images or nudity. PrintDirectforLess.com also reserve the right to reject orders that contain the strong use of written foul language and swear words, which is considered offensive to the general public.
9. Governing Law; Jurisdiction and Venue:
The rights and obligations of the parties shall be governed by, and entering into a business transaction with PrintDirectforLess.com shall be construed and enforced in accordance with, the laws of the State of Ohio, excluding its conflict of laws rules to the extent such rules would apply the law of another jurisdiction. The parties hereto consent to the jurisdiction of all federal and state courts in Ohio, and agree that venue shall lie exclusively in Lorain County, Ohio. Any action or proceeding arising out of or related to this Agreement shall be brought and enforced only in the state and federal courts located in Lorain County, Ohio, and the parties consent to the personal jurisdiction of such courts and waive any argument that venue in any such forum is not convenient.
10. Attorneys' Fees:
If any party hereto brings any suit, action, counterclaim, arbitration, or other proceeding relating to the enforcement or interpretation of any of the provisions of this business transaction, or relating to the subject matter of this business transaction, the prevailing party therein shall be entitled to recover a reasonable allowance for the attorneys' fees and litigation expenses in addition to court costs. The "prevailing party" within the meaning of the Section includes without limitation a party who: (i) agrees to dismiss an action or proceeding upon the other's payment of the sums allegedly due or performance of the obligations allegedly breached; or (ii) obtains substantially the relief that such party seeks. Any Consumer Business Dispute brought to the attention of the Cleveland Better Business Bureau for arbitration will not be subject to attorney's fees.
11. Privacy Policy:
We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We do use cookies but no hidden tracking devices on our website. We will not share your information with any third party outside of our organization. We will use your information to respond to you, regarding the reason you contacted us. You may opt out of receiving any future contacts from us at any time. This includes an "opt out notice" in any future email we may send you. You can see what data we have about you, if any, and change/correct that data at any time by contacting us via the email or phone number given on our website. Upon your request, we will delete any data we have about you at any time, if you contact us via the phone number or email address given on our website.
12. Marketing and Promotional Usage:
Anyone who uses the PrintDirectforLess.com website in any form agrees to allow PrintDirectforLess.com the right to use any PrintDirectforLess.com produced material and printed product, in part or in whole, for promotional purposes in printed media, Internet, audio and any form of electronic use, as it is related to the PrintDirectforLess.com website and the PrintDirectforLess.com printing service. If you do not desire to have your printed product featured, inform PrintDirectforLess.com in writing by sending a detailed explanation to us.
13. Mailing Obligation:
Once a job is delivered to the USPS, this completes our responsibility and completely fulfills our contractual obligation with your order. Please review the USPS delivery schedules above for the difference between sending your mailing First Class or Standard Presort/Bulk, with regard to your budget and deadline parameters.
PrintDirectforLess.com is in no way liable for your mailing once it leaves our hands. The final destination delivery becomes the responsibility of the USPS. If the final destination delivery of your "Direct Mail Campaign" is TIME SENSITIVE, we strongly recommend that you send your mailing FIRST CLASS.
It is very important that you plan ahead and understand the entire Direct Mail Process from design on the front end, to the USPS Delivery timelines at the back end, and everything in between. If you need help in this planning process, please contact our Mailing Department at 800-301-8870 for help.

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